The Department of Consumer Protection and Defense (DPDC), an agency of the Secretariat of Economic Law of the Ministry of Justice, presented positioning the National Telecommunications Agency (Anatel) on the request that Oi had to cancel items of the Rules of Quality Management Communication Services Regulation and Quality Management of Personal Mobile Service.
Technical Note, the DPDC advocates the setting of quality goals for the
sector, noting that he is responsible for approximately one quarter of
total consumer demands presented to Procons.
to data from the National Information System for Consumer Protection
(SINDEC), the telecommunications sector recorded 22.9% of complaints in
submitted document also states that the Anatel, to discipline the private
services, enables the fulfillment of the rights of consumers and aims to
ensure improved quality of services provided.
Agency has opened public consultation between January 16 and February
1, after the Oi submit application for annulment of several articles of
the Regulations quality of broadband and mobile telephony, approved in
October last year.
its goals, there are indicators of customer service, quality criteria
for the networks, including minimum standards and average speed. From
2012, companies with more than 50,000 subscribers should ensure an
average of 60% of the contracted speed, rising to 70% in the second year
and 80% from the third.
the appeal of the goals, there is a risk of regression in the quality
of services offered to consumers," says Juliana Pereira, director of the
Department of Consumer Protection and Defense. The public consultation on the application of Oi ended last Feb. 1.